Classes Offered

Accounting and Financials
How do your financials stack up against the National Home Furnishings Association (NHFA) top performing retail stores? Are you achieving double-digit profitability? How do you maintain or increase your gross margins when sales are down? These sessions will focus on providing tips and techniques to identify your key financial metrics and help you develop a plan to greater profits. These sessions allow you an opportunity to work on your business, not in your business.

• Key accounting procedures and reports.
• Cash and bank reconciliation, end of month, and year end procedures.
• Identify and review financial statements and reports.
• Review and discuss how to integrate the 5 SMART Steps.
• Understand and employ the most important inventory metrics.
• Review and identify the top 20 financial metrics.

Sales Management / Customer Care Center
Take control of your selling strategy and implement proven selling and sales management systems. Learn how to utilize the Customer Care Center tools to help you increase sales. Understand what is happening on the floor and take effective actions to maximize the performance of every member of your team.

Bring the power of systems to your sales floor.

• Develop selling system for salespeople.
• Design management system for sales managers.
• Automate system for key sales metrics.
• Utilize Customer Care Center to increase and manage sales opportunities.
• Implement system for maximizing sales revenue.
• Goal development.

Inventory Management
Finally, you can have the same control over the front-end systems of your business as you do over the back-end systems. Your inventory is the biggest contributor to your profitability. Learn how to properly manage your inventory - from best utilizing purchase advice reports to finding proper product mix through sales analysis, to making the most of your inventory decisions that impact your bottom line.

• Identify and understand key inventory metrics, such as Gross Margin Return on
Investment and Inventory Turns and how they relate to your profitability
• Identify and analyze key inventory reports
• Learn to better manage product life cycles
• Learn systems to better manage your product mix and merchandising
• Understand and implement best practices for Purchase Advice / Auto Markdown reports
• Quick Ship Workshop

This course is ideal for your buyer or merchandiser, general manager or store owner.

Warehouse Management
Disorganization and poor systems inside your warehouse will cost your staff and your customers time, money and frustration. Learn to better organize your warehouse and your staff to optimize time and efficiency in warehousing processes and create higher employee and customer satisfaction.

• Identify current poor warehousing procedures causing inefficiency and errors and learn how to improve your warehouse operations
• Learn proper warehouse layout
• Learn systems and procedures for receiving, picking and timely placement of inventory
• Physical inventory workshop for both bar-coded and non bar coded stores
• Learn key customer service systems to increase customer satisfaction
• Better manage your service and returns

This course is ideal for your warehouse manager, general manager or store owner.