E-Marketing

• Effective, modern marketing and customer communication tools.
• Reduce marketing costs and measure the results.
  
• Easily extract and query customer data from PROFITprofessional using E-Marketing Central.
• Import and create data groups and searches using our online E-Marketing program.
• Create and send stylish campaigns, online, and follow up whether it is for a monthly newsletter, promotion, delivery follow up, collection reminder, or birthday.
• Track the results of your campaigns, online – see what your customers and prospects like so that you can improve.
• Access to our library of furniture retailers’ campaigns

To learn more about e-Marketing, visit our e-Marketing page.

Business Systems Audit and Profit Planning

• Comprehensive analysis of the key elements of your business, including  accounting, sales, inventory management and purchasing, marketing, warehousing, delivery, customer service, & system performance.
• Written recommendations for greater efficiencies and controls that save you money
• Identifies potential cost savings and profit enhancements.
• Analysis of your financial and inventory metrics, as compared to your peers - a PMA
• The key to the achievement of your personal and business goals is a strong financial and business plan.
• If you don’t have well-planned and defined goals, as well as the metrics to track these objectives, the chance of meeting your target is slim.
• Develop your financial pro forma in a professional manner and build your plan for success.
• Includes 3 year Forecast Financial Statements consisting of P&L, Balance Sheet and Cash Flow statements.
• Great return on investment!

Financial Reporting Systems

• Maximize the use of your computer and business systems.
• Produce accurate internal financial statements, on demand.
• Obtain the information you need to make timely business decisions.
• Manage cash flow better.
• Reduce those “end of the year” surprises. 
• Ensure integrity – financial system review and reconciliation services available.

Inventory Management Systems  - SMARTinventory

• The most significant hard asset of your retail business is inventory.
• If your inventory is over 20% of sales or your GMROI is not well over $3.00, you are losing huge dollars from your bottom line. 
• There is a direct correlation between strong inventory management and a high level of profit.
• Embrace the 10 SMART Steps of inventory management.
• Learn the theory and establishing, maintaining, and monitoring the systems, to allow you to achieve real success.

 Merchandise Lineup System

• A strong merchandise lineup system enables your store to easily maintain the selling price points desired by your marketplace.
• Establishing your lineup and buying the product will no longer be a guessing game, but will be professionally managed. 
• Track and plan your merchandise lineup by category, product type, vignette, and price point.

• Implement a proven selling system that will increase closing ratios and average sales.
• Improve sales revenue and provide greater customer satisfaction.
• Provide your sales manager with the steps necessary to set goals for the staff.
• Provide the tools to monitor the progress towards those goals.
• Enable your manager to better coach and train your staff.
• PROFITselling is a complete selling process designed to keep everyone headed in the same direction.

• Set salespersons’ goals and measure the progress against those targets.
• Measure and improve all aspects of the sales equation – ups x closing ratio x average sale.
• Track follow-up activities for all salespeople.
• Monitor and follow-up with customers and prospects at all stages of the sales process.

• Your sales associates can increase their closing ratio to 80% and their average sale by five times.
• Teach your sales associates how to effectively use house calls to help their customer create the perfect room.
• Provide your sales staff with the knowledge to increase their number of house calls.
• Provide training in the process of generating higher closing percentages and increased average sales.

Bar Code Planning and Implementation

• Provide your business with the theory, set-up, implementation, and training required to operate a successful, efficient, and profitable bar coding system.
• The efficiencies and accuracy which you will gain from the bar coding of inventory will more than pay for the total costs of implementing the bar coding system within the first year.
• Save time and $ on receiving, transfers, physical inventory, less shrinkage & greater sales
• The enhanced inventory controls contribute to better overall inventory management and reduced inventory levels, resulting in savings of up to 30% of the inventory reduction.

PROFITdelivery

• Route and map your deliveries and service calls from your PROFITprofessional data.
• Easily generate a daily report and export it to an included mapping program. 
• The most efficient route and directions are recommended for your delivery crew.
• Provides unmatched efficiencies and controls. 
• Now any retailer can route like the “big boys”. 
• The benefits are massive!  Save time and money, while increasing your customers’ satisfaction.

Distribution Center Management Systems

• Provide the systems, set-up, implementation, and training to operate an efficient, successful, and profitable distribution center. 
• Organize your distribution center to increase net earnings by 2-3% per year.
• Improve customer satisfaction and avoid costly pitfalls.

 
Customer Service and Vendor Chargeback Systems - SMARTservice

After Delivery Customer Service

• The best source of revenue comes from a happy repeat customer.  
• A system which produces outstanding customer service experiences can result in a sales increase of 5% per year.
• Unsatisfactory customer service creates unhappy customers who don’t come back for more and don’t result in referral business.
• Define the position and the system, implement the procedures, train your staff Use PROFITprofessional to record, track and resolve all customer service issues.
• Great history and analytical tools.

Vendor Chargebacks

• The annual recovery from manufacturers, freight companies, and outside delivery services for product damages and repairs should approach 2 % of purchases. 
• Establishment effective vendor chargeback procedures.
• Train of your staff in the recording, tracking, reporting, and follow-up systems.  
• Implement an incentive program to maximize chargeback recovery.  

 

• Develop and implement a command and control structure.
• Enable your business to function effectively today.
• Position your organization for the next level of growth.
• Define and create your organization chart.
• Define the key task elements.
• Develop meaningful job descriptions and metrics.
• Monitor and achieve higher performance levels.

• Design and implement incentive-based systems.
• Motivate your employees to achieve the measured objectives.
• Produce greater profits for the business. 
• Key management, salespeople, merchandise managers, office staff, warehouse, and delivery employees all can be provided with incentives which are mutually beneficial to both the employee and the company.
• Easy to use compensation calculators.